14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee starting from the date of your registration.
If you are not fully satisfied with our service, you may request a full refund within this period, no justification required.
Subscriptions and Payments
- Subscriptions are billed in advance (monthly or yearly).
- You can cancel your subscription at any time from your account area.
- Cancellation takes effect at the end of the current billing period.
- After the 14-day period, no refunds will be issued, except in exceptional cases (billing error, proven fraudulent payment, or a major technical issue preventing use of the service).
How to Request a Refund
To exercise your right to a refund within the first 14 days, or to report a billing issue:
- Send an email to support@asukibot.com with the subject line “Refund Request”.
- Include the email address associated with your account and proof of payment.
- We will process your request within 7 business days.
Contact
For any questions regarding our refund policy, please write to: support@asukibot.com