1. Purpose
These Terms and Conditions of Sale (“T&Cs”) define the terms of subscription, use, and payment of the SaaS service provided by HERARD, a company registered at Coastal Road, 30525 Mont Choisy – Mauritius (hereinafter referred to as “the Publisher”).
Any order or subscription implies full and unconditional acceptance of these T&Cs.
2. Description of the Service
The service consists of access to an online SaaS application, enabling the user to benefit from the features described on the website asukibot.com.
The Publisher reserves the right to evolve, modify, or improve the service at any time, without entitling the user to any compensation.
3. Access to the Service
Access to the service requires:
- Creation of a user account.
- Providing accurate and up-to-date information.
- Payment of the subscription according to the chosen plan.
Each account is personal and cannot be shared. The user is responsible for maintaining the confidentiality of their login credentials.
4. Pricing and Payments
Prices are indicated in EUR, inclusive of all applicable taxes.
Payment is due upon subscription and is automatically renewed for each period (monthly or yearly, depending on the chosen plan).
The Publisher reserves the right to modify its prices at any time, with a minimum notice of 30 days.
5. Delivery & Activation
The Service is deemed delivered and the subscription becomes active immediately upon successful payment authorization and validation of the order. Account provisioning and access to the SaaS are automated and typically occur within minutes after payment confirmation. If a payment is reversed, revoked, or fails post-authorization, the Publisher may suspend or terminate access to the Service.
6. Term and Termination
The subscription is entered into for an initial period (monthly or yearly) and is automatically renewed by tacit agreement.
The user may cancel their subscription at any time from their customer area. Cancellation takes effect at the end of the current billing period.
7. Withdrawal and Refund Policy
In accordance with our commercial policy, we offer a 14-day money-back guarantee from the date of subscription.
Beyond this period, no refunds will be granted, except in exceptional cases:
- Billing error,
- Proven fraudulent payment,
- Severe technical malfunction preventing use of the service.
8. Liability
The Publisher undertakes to provide the service as described, within the limits of a best-efforts obligation.
The user is solely responsible for how they use the service.
The Publisher cannot be held liable in the event of: temporary interruption, data loss, or indirect damages related to the use of the service.
9. Intellectual Property
All elements of the website, software, trademarks, texts, images, and content provided are the exclusive property of the Publisher.
Any reproduction, distribution, or unauthorized use is strictly prohibited.
10. Personal Data
The Publisher collects and processes users’ personal data in accordance with applicable laws and its Privacy Policy.
Users have the right to access, rectify, and delete their data, which they can exercise by contacting support@asukibot.com.
11. Governing Law and Jurisdiction
These T&Cs are governed by Mauritian law.
Any dispute relating to their interpretation or execution falls under the exclusive jurisdiction of the courts of Port Louis – Mauritius.